Frequently Asked Questions

Where are your clothes manufactured?
Hey Lizzy scarves are printed in the United States or Germany and sewn in the United States, 

Do you have a gift service?

Hey Lizzy accessories are the perfect gift for any occasion. All gifts can be beautifully gift wrapped for an additional $5, which includes tissue paper and gift bag. If you wish you can also include a personalized hand written gift card, which will be included in the package. 

Do I have to pay local taxes?

Orders are subject to Tennessee state taxes.

How do I return my order?

We offer a 14 day returns policy. Please refer to our Returns Page for further information on how to return your order: www.heylizzy.com/pages/shipping-and-returns

How do I track my International order?

All Shipping Confirmation emails will include a tracking number for your reference. 

How do I track my United States order?

All United States orders are sent via USPS Ground Shipping. Using your tracking number, which can be found in your Shipping Confirmation email, you can track your package on the USPS website. 

How long does it take to get a refund?

Please allow 3-5 working days for your refund to be received, depending on your payment providers processing times. 

How do I exchange my order?

At this time we do not offer exchanges on purchased products. 

Where do I enter my discount code?

Once you are on the shipping page of the Checkout process, it will allow you to enter your gift card or discount code. 

What is the discount code for my first purchase on Hey Lzzy?

Sign up to our newsletter to receive 10% off your first purchase. 

I have not received a confirmation email after placing my order, has it gone through?

Please check your junk mail, if you have still not received it, please email Customer Care at info@heylizzy.com to confirm your order has been received.

I have not received a shipment confirmation email, has my order been shipped?

Please check your junk mail, if you have still not received it, please email Customer Care at info@heylizzy.com. 

©December2019 by Hey Lizzy.

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